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Wema Bank lauches Customer Service charter,restates commitment to Customers

 Wema Bank plc has reiterated its commitment of excellent consumer services to its customers by launching a customer ‘Service Charter’ to kick off the 2015 customer service week and the banks’ 70-year anniversary. 
The Service Charter defines the standard of service customers should expect from the bank and will also serve as basis to evaluate the bank’s service delivery.
This was disclosed by the managing director/chief executive officer of the bank,Mr Segun Oloketuyi at the launch held yesterday in Lagos,where he said the theme of this year’s customer service week is ‘Everyday Heroes’.
Oloketuyi ‎ said the launch of the charter is a confirmation of the bank’s commitment to put customers at the heart of everything it does by offering the best service across all touch-points especially in an industry where customers’ demand for excellent service is growing exponentially. 
On the charter,he said it is a four-fold promise to customers.
“Firstly to maintain their trust,secondly to respond quickly to all customer enquiries,suggestions,complaints and feedback. Thirdly to personalise our service to ensure products or services offered are tailored to suit individual needs and lastly to guarantee continuous improvement in innovations,new products,service delivery and business processes”,he asserts.
‎ Commenting on what customers should expect from the bank being 70 this year,the CEO said they would redefine customer service in order to surpass the expectations of their customers.
He said: “This improvement is based on a system and people ‎flexibility delivered on the platform of the latest technological innovations,with regular training and development of our staff,we have acculturated the importance of doing things right the first time with the goal of delivering excellent service to all existing and prospective customers”.
‎Wema bank used the event to award some of its deserving members of staff and branch for their adherence to the banks policy of customer satisfaction.
The Maryland branch of the bank won the award for the Most customer-centric branch as Miss Dolapo Omolayo from Allen branch won the award as the best customer care officer.
‎Mr Olaniyi Awogbemi from Agodi gate branch in Ibadan won as the best customer officer as Miss Adenike Apara from Ilesa branch,Osun State won the award of the best Teller.


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