WITH limited exposure to global standards, subpar customer service culture, and inadequate regulatory support, the 2024 EAH Service Excellence Conference seeks to provide actionable insights to tackle pressing challenges faced by Nigeria’s service sector, and drive improvement across industries.
As the service sector plays a crucial role in economic development, accounting for over 44% of Nigeria’s GDP, addressing these challenges is imperative, and the conference, set for October 10 in Lagos is set for that, as it believes that the sector has growth potential, and the current players are still scratching the surface.
This was disclosed by Charity Babatunde, the Managing Partner of E-Access Hub Limited (EAH), an impact-oriented, tech-enabled event access and conference management organisation, whose mission is to act as catalysts for positive change by creating platforms for the exchange of knowledge and ideas that lead to actionable outcomes for organizational and national development.
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Babatunde stated that conversations at the conference would be tailored around promoting best practices and innovation in service delivery, establishing higher service quality standards, fostering a customer-centric culture among Nigerian businesses, and advocating for policies that support sector growth, added to skills development and capacity building.
The conference aims to create a platform for dialogue focused on enhancing service delivery across both private and public sectors, and by fostering conversations around service level expectations and actionable strategies, the conference organisers seek to unlock immense growth potential that can contribute to sustainable economic development.
“By participating in this conference, stakeholders will gain valuable insights into enhancing their services and ultimately contribute to a more robust economy,” she asserted.
The event will feature discussions led by industry experts and thought leaders who will share their experiences and strategies for overcoming obstacles within the service sector, and it is a unique opportunity for public and private sector operators to collaborate and drive meaningful change.
For further details on registration and participation, please visit www.eahconferences.com.
